Hospital Compare includes tags with information on the following topics: General information Survey of patients’ experiences Timely & effective care Complications & deaths Unplanned hospital visits Psychiatric unit services Payment & value of care. Įxamples of CAHPS Surveys Currently In Use Patient experience surveys focus on how patients experienced or perceived key aspects of their care, not how satisfied they were with their care. Patient experience surveys focus on asking patients whether or how often they experienced critical aspects of health care, including communication with their doctors, understanding their medication instructions, and the coordination of their healthcare needs. Patient experience surveys sometimes are mistaken for customer satisfaction surveys. ĬMS distinguishes patient experience surveys from customer satisfaction surveys:Įxperience is not the same as satisfaction The federal Agency for Healthcare Research and Quality (AHRQ) “funds, oversees, and works closely with a consortium of research organizations to conduct research on patient experience and develop surveys that ask consumers and patients to report on and evaluate their experiences with health plans, providers, and health care facilities.” CMS develops, implements and administers several patient experience surveys that are either developed by AHRQ or follow CAHPS principles. CMS’s websites for various health care provider categories report information on “patient experience,” as measured by federally-developed Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys CMS does not report provider-developed “satisfaction surveys” on any of its Compare websites.Ĭonsumer Assessment of Healthcare Providers and Systems At the same time, an unidentified spokeswoman wrote to McKnight’s Long-Term Care News, an on-line trade publication, that “‘CMS is interested in evaluating how resident or patient satisfaction scores could be added to the Nursing Home Compare website and Five Star Quality Rating System.’” CMS’s two positions – promoting consistency among Compare websites and interest in satisfaction surveys for nursing homes – are in conflict.
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